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Contact Us!

Use the form below to request a quote on a custom piece for your home!

Or Call (512) 387 1810

Policies

 

Payments

We use Invoices and Receipts for your records and ours:

We love creating custom work and a 50% deposit upfront covers purchasing materials and rearranging our shop tools to begin. We'll both sign the contract and you'll have a copy to keep along with a receipt of the transaction!

- Paypal/Cash/Credit Card (No Personal Checks)

50% Deposit

The remaining 50% of the final price of the piece (plus any shipping charges if applicable) is due before shipping or at time of pickup.

Remaining 50% + Shipping

 

Cancellations

Once Signed Contract and Deposit are Received:

Your deposit is refundable minus a $50 fee to cover our designing and set-up costs.

$50 fee

UNDER 48 HRS.

The fee after 48 hours is half the upfront 50% deposit (25% of the final cost) which covers our material orders we can't cancel.

25% of Full Price

AFTER 48 HRS.

Once production begins we CANNOT refund the 50% deposit. Life happens and we appreciate your patience, as a small shop we can't return supplies to our vendors. Let's talk, maybe we can work it out!

Deposit Lost

IN-PRODUCTION

Unfortunately, as a small shop we don't have space for long term storage. If we don't hear back after completion within 6 weeks, we reserve the right to sell the piece to recoup some losses. Let's work together to avoid this!

Deposit Lost

UNCLAIMED PIECES

Before we reach any of these policies, please reach out to us! We're a small family shop and we understand life happens. We appreciate your understanding!

Lead-Times

 

We want our furniture made right and to last a long, long time so our lead time is anywhere from 6 to 12 weeks. Sometimes we can expedite on a case by case basis for an additional fee. We appreciate your patience - sometimes for quality reasons we just can't do it.

 

Shipping

Reach out to us about different ways to receive your piece and request a quote:

We're in talks with a local freight company to provide live quotes soon for curb delivery, but you'll still need to get the furniture from the curb drop-off to inside your home. White-glove service can cover that part for an added fee.

Curbside

If you'd like white glove service on top of regular freight delivery, please reach out to us to see if we can arrange it.

White Glove

Depending on the furniture it might be possible to ship your piece via Greyhound Bus to be picked up at your local terminal. Typically much cheaper than regular freight. Contact us for a quote.

Greyhound Bus

Typically possible within 30 miles for a fee. Outside of that let's talk!

Local Delivery